12-Month Warranty Support for Turbo Parts.
Aftermarket turbochargers and selected turbo-related parts supplied by TurbosDirect are covered by a 12-month warranty from the date of purchase. Our warranty process is designed to help review product concerns fairly, with clear installation guidance, useful claim information and technical assessment where required.
Please Contact Us First So We Can Guide the Next Step.
If you believe there may be a warranty concern, please contact us before returning the product. This helps us match the issue to your order, review the details properly and confirm whether the product needs to be returned for assessment. Sending a product back without contacting us first can delay the process.
The Main Warranty Points.
These points summarise how warranty support is generally handled. Each concern is reviewed case by case based on the product, installation details, supporting information and the issue reported.
12-Month Parts Warranty
Warranty applies for 12 months from the date of purchase. If a claim is approved, TurbosDirect may repair, replace, refund or provide another suitable remedy depending on the circumstances.
Workshop Installation Expected
Because turbo installation depends on correct diagnosis, oil supply, priming and vehicle-side checks, warranty assessment generally requires installation by a qualified mechanic or licensed workshop.
Supplied Part Coverage
This is a parts warranty for the product supplied by TurbosDirect. Labour, removal, installation, diagnostics, vehicle downtime and related workshop charges are not covered.
How We Review a Warranty Concern.
Turbo-related issues can have more than one cause. Installation, oil supply, intake condition, exhaust restriction, contamination and other vehicle-side factors can all affect a turbo. Our assessment process helps identify the most appropriate outcome.
Contact Us First
Send your order number, vehicle details and a clear description of the concern. Photos, videos and workshop notes are helpful where available.
Information Review
We review the information provided and may ask for additional details if they would help us understand the concern more accurately.
Return for Assessment if Needed
Some warranty concerns may require the turbocharger or component to be returned to our turbo shop for technical assessment before an outcome can be confirmed.
Technical Review
Where required, we can inspect the returned turbo-related product and may carry out teardown review to help assess whether the issue appears product-related, installation-related, contamination-related or connected to another vehicle-side condition.
Outcome Confirmed
Once the review is complete, we will contact you with the assessment result and the available remedy if the claim is approved.
Freight Outcome
If a claim is approved and the issue is confirmed as product or supply responsibility, TurbosDirect will arrange or cover the applicable return freight in line with our policy. If a claim is not approved, return freight or re-delivery costs may apply.
Our technical assessment is part of the warranty process. It does not replace diagnosis by the installing mechanic or workshop, and it is not generally offered as a standalone public teardown, rebuild or failure-report service unless agreed by TurbosDirect case by case.
Information That Helps Us Assess a Claim Faster.
The more complete the information, the easier it is to review the concern fairly and efficiently. Not every item below will apply to every situation, but these details can help us understand whether the issue is product-related, installation-related or connected to another vehicle-side cause.
Order & Vehicle Information
- Order number or proof of purchase.
- Vehicle make, model and year.
- VIN or registration number.
- Engine code where known.
- Old turbo part number where available.
- Photos of the old turbo identification plate where available.
- Photo of the new turbo label or part number where available.
Installation Information
- Workshop installation invoice, strongly recommended.
- Installer business name or ABN where available.
- Installation date.
- Odometer reading at installation.
- Odometer reading when the concern appeared.
- Oil feed line replaced where possible, or checked and cleaned where appropriate.
- Oil return checked before installation.
- Confirmation that liquid gasket or sealant was not used on the turbo oil inlet or outlet.
Issue & Diagnosis Information
- Photos or videos showing the concern.
- Description of symptoms and when they appeared.
- Fault codes or scan report where available or relevant.
- Workshop diagnostic notes where available.
- Notes on boost, smoke, noise, oil leak or performance symptoms where relevant.
- Any related vehicle-side repairs or checks already performed.
A workshop installation invoice and diagnostic information are strongly recommended. These details are not requested to make the process difficult — they help us assess the claim faster and make a more accurate warranty decision.
Checks That Can Help Protect the Replacement Turbo.
Turbocharger concerns are often linked to oil supply, contamination, intake debris, exhaust restriction or unresolved vehicle-side faults. The following checks are strongly recommended and may be relevant to warranty assessment.
Oil System
- Replace the oil feed line where possible.
- At minimum, check and clean the oil feed line where appropriate.
- Check oil return path before installation.
- Replace oil and oil filter where relevant.
- Confirm correct lubrication and priming procedures are followed.
Air & Intake System
- Check air filter condition where relevant.
- Check intake pipework for debris, contamination or restriction.
- Check intercooler and charge-air pipework where relevant.
- Confirm no foreign object debris is present before fitting the replacement unit.
Exhaust & Control System
- Check exhaust restriction where relevant.
- Check DPF or catalytic converter condition where relevant.
- Check EGR or inlet manifold condition where relevant.
- Check boost control or actuator-related faults where relevant.
Factors That May Affect a Warranty Claim.
The points below do not automatically mean every claim will be refused. They are common factors that may affect assessment because they can cause turbocharger damage even when the replacement part itself was supplied correctly.
Incorrect or Non-Qualified Installation
A warranty claim may be affected if the product was not installed by a qualified mechanic or licensed workshop, or if correct installation procedures were not followed.
DIY or Home Installation
Turbo installation requires correct diagnosis, oil supply checks, priming and vehicle-side checks. DIY or home installation can make a warranty concern difficult to verify and may affect the assessment outcome.
Oil Supply or Contamination Issues
Restricted oil supply, contaminated oil, blocked oil feed or oil return issues can damage a turbocharger and may affect warranty assessment.
Foreign Object Damage
Debris, foreign objects or contamination entering the turbocharger from the intake or exhaust side is usually assessed as an installation or vehicle-side issue rather than a product fault.
Sealant or Liquid Gasket Contamination
Liquid gasket, silicone or sealant used on the turbo oil inlet or oil outlet can restrict oil flow or contaminate the turbocharger and may affect warranty assessment.
Incorrect Use, Modification or Repair
Warranty assessment may be affected if the product has been misused, modified, incorrectly repaired, fitted to the wrong application or used outside its intended design.
Unresolved Vehicle-Side Faults
If the original cause of failure was not corrected before installation, the replacement turbo may be affected again. This may include oil supply issues, intake debris, exhaust restriction, DPF or catalytic converter concerns, boost control faults, over-speed conditions, tuning outside a suitable range or other vehicle-side conditions.
What the Parts Warranty Covers.
- Warranty applies only to the original purchaser and is non-transferable.
- This is a parts warranty for the product supplied by TurbosDirect.
- Warranty does not cover labour, removal, installation or re-installation costs.
- Warranty does not cover diagnostics, mechanical services, workshop charges or troubleshooting labour.
- Warranty does not cover towing, vehicle downtime, hire car costs, loss of income or related consequential costs.
- Warranty does not cover unrelated vehicle repairs, maintenance items or consumables unless specifically supplied and confirmed by TurbosDirect.
- Nothing in this warranty policy limits your rights under Australian Consumer Law.
Some Products May Have Additional Assessment Requirements.
This guidance applies generally across our turbo-related products. Some brands, supplier-backed items or product types may have additional warranty assessment requirements or supplier-specific conditions. This may apply to selected Melett, HELLA, JRONE, E&E Turbo or other brand-backed items.
Need Help With a Warranty Concern?
Contact us with your order number, vehicle details, photos or videos of the concern, and workshop information where available. We will review the information and advise the next step.