01
Same Condition
The item must be in the same condition that you received it.
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Eligibility
Return Request
Inspect First
Non-Returnable
Exchange
Refunds
Start a Return
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Return & Refund Policy
30-Day Return Window for Eligible Turbo Parts.
TurbosDirect has a strict 30-day return policy. This means you have 30 days after receiving your item to request a return, provided the item meets the return conditions below.
Quick Answer
Returns Must Be Unused, In Original Packaging and Approved First.
To be eligible for a return, the item must be in the same condition that you received it, unused, with the box intact and in its original packaging. You will also need your receipt or proof of purchase.
Return Eligibility
What Must Be True Before a Return Can Be Accepted.
A return request must be made within 30 days after receiving your item, and the product must meet the return conditions listed below.
02
Unused
The item must be unused.
03
Box Intact & Original Packaging
The box must be intact and the item must be returned in its original packaging.
04
Proof of Purchase Required
You will need the receipt or proof of purchase.
Important: Fitted Items Cannot Be Returned.
We will not accept returns on items that have been fitted.
Start a Return
Contact Us Before Sending Anything Back.
To start a return, contact us first. Returns will need to be sent to the return address below after the return request has been arranged.
Return Email
trade@speedupautoparts.com.au
Return Address
1/107 Wells Road, Chelsea Heights VIC 3196
Damages & Issues
Inspect Your Order As Soon As It Arrives.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. This allows us to evaluate the issue and make it right.
Exceptions
Items That Cannot Be Returned.
Some items are not eligible for return under this policy.
01
Sale Items
We cannot accept returns on sale items.
02
Gift Cards
We cannot accept returns on gift cards.
03
Fitted Items
We will not accept returns on items that have been fitted.
04
Items Outside Return Conditions
Returned items must meet the return eligibility conditions, including unused condition, intact box, original packaging and proof of purchase.
Exchanges
The Fastest Way to Get the Item You Want.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refund Process
Refunds Are Reviewed After the Return Is Received and Inspected.
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not.
Step 1
Return Received
Your returned item is received by our team.
Step 2
Inspection Completed
The returned item is inspected against the return conditions.
Step 3
Outcome Notified
We will let you know whether the refund has been approved or not.
Approved Refunds Are Issued as Store Credit.
If approved, your refund will automatically be issued as store credit. Please note there will be a 15% restocking fee for all returns.
Need to Request a Return or Report an Issue?
Contact us before returning any item. For defective, damaged or incorrect items, contact us immediately after receiving your order.