Returns, Exchanges and Fitment Support for Turbo Parts.
We understand turbo parts can be time-sensitive and fitment can sometimes be complex.
This policy explains how returns, swaps, incorrect supply issues and fitment-related returns are handled before an item is fitted.
Quick Answer
The Best Outcome Depends on Why the Item Is Being Returned.
If the item is complete, unused, not fitted, undamaged and suitable for resale, we will work with you on the most practical option available — whether that is a swap, store credit or refund. If the issue was caused by TurbosDirect supplying or confirming the wrong item, we will take responsibility for fixing it.
Before You Return
Please Contact Us Before Sending Anything Back.
To avoid delays, please contact us first with your order number, photos where helpful, and a short explanation of the issue. Do not send an item back until the return, swap or issue has been arranged with our team.
Return Address
1/107 Wells Road, Chelsea Heights VIC 3196
Do Not Fit the Item If You Believe It May Be Incorrect.
Once a turbo part has been fitted, it cannot be handled as a standard return. If a fitted item has a suspected fault, it must be reviewed under the warranty assessment process instead.
Return Outcomes
How We Handle Different Return Situations.
Turbo fitment can depend on vehicle details, old turbo part numbers, OEM references and previous repair history. The return outcome depends on whether the issue was caused by customer selection, the information supplied, or a TurbosDirect supply or fitment confirmation error.
Outcomes
01
Change of Mind
If you no longer need the item, changed your repair plan, or simply changed your mind, the standard return conditions apply.
Return request must be made within 30 days after receiving the item.
Item must be unused, not fitted, undamaged and suitable for resale.
Original packaging should be included and kept in resale condition.
Approved refunds back to the original payment method are subject to a 15% restocking fee.
Original shipping is not refundable and return shipping is the customer’s responsibility.
02
Customer Selection or Fitment Information Error
If the wrong item was ordered because the product was selected incorrectly, fitment help was not requested, or the vehicle / fitment information supplied to us was incorrect or incomplete, we will still try to help you find a practical solution.
Swap to the correct available product: no restocking fee.
Store credit for an eligible return: no restocking fee.
Refund back to the original payment method: 15% restocking fee applies.
Item must be complete, unused, not fitted, undamaged, with all supplied parts included and suitable for resale.
Original shipping is not refundable and return shipping is the customer’s responsibility.
03
If TurbosDirect Supplied the Wrong Item
If we supplied an item that does not match your order, we will take responsibility for fixing it.
No restocking fee.
We will email you a return slip or arrange the return shipping at our cost.
Where stock is available, we will prioritise sending the correct item, including express dispatch where practical.
If you no longer want a replacement, we can refund the order.
If original shipping was paid on the affected order, it will also be refunded where the return is caused by our supply error.
04
If We Confirmed the Fitment Incorrectly
If you contacted us before ordering or fitting, we confirmed the item as suitable, and it is later found to be incorrect before fitting, we will review the information provided and the advice given. If the issue was caused by our confirmation error, we will handle it in the same way as an incorrect item supplied by us.
No restocking fee where the issue is confirmed as our error.
We will arrange or cover return shipping.
We will prioritise a swap to the correct product where available.
If the correct product is not available, or you prefer not to proceed, we can refund the order.
Complex fitment cases may be reviewed case by case, especially where vehicle history, previous turbo replacement or supplied information is unclear.
Item Condition
Returned Items Must Be Suitable for Review or Resale.
We try to be practical, especially with fitment-related swaps. Packaging being opened is not always a problem. The main requirement is that the item is still complete, unused, not fitted, undamaged and suitable for resale.
Condition
For Swaps or Store Credit
The item must be complete, unused, not fitted, undamaged, with all supplied parts included and suitable for resale. A restocking fee does not apply to approved swaps or approved store credit.
For Refunds Back to Original Payment
If the return is customer-responsibility, a 15% restocking fee applies to approved refunds back to the original payment method. Original shipping is not refundable in these cases.
For TurbosDirect Errors
If the return is caused by our supply error or our incorrect fitment confirmation, no restocking fee applies. We will arrange or cover return shipping and help resolve the issue with a replacement, swap or refund.
Refunds, Store Credit & Shipping
Clear Outcomes Based on Responsibility.
We aim to make the outcome fair and practical. If the issue is caused by us, we will take responsibility. If the return is caused by customer selection, incorrect information or change of mind, the standard customer-responsibility rules apply.
Refunds
Situation
Restocking Fee
Original Shipping
Return Shipping
Change of mind
15% applies to approved refunds back to the original payment method.
Not refundable.
Customer responsibility.
Customer selected the wrong item or supplied incorrect / incomplete fitment information
No fee for approved swap or store credit. 15% applies if refunding back to the original payment method.
Not refundable.
Customer responsibility.
TurbosDirect supplied the wrong item
No restocking fee.
Refundable if you choose a refund instead of replacement.
Arranged or covered by TurbosDirect.
TurbosDirect confirmed the wrong fitment before fitting
No restocking fee where confirmed as our error.
Refundable if you choose a refund instead of replacement.
Arranged or covered by TurbosDirect.
Change of mind
Restocking Fee15% applies to approved refunds back to the original payment method.
Original ShippingNot refundable.
Return ShippingCustomer responsibility.
Customer selected the wrong item or supplied incorrect / incomplete fitment information
Restocking FeeNo fee for approved swap or store credit. 15% applies if refunding back to the original payment method.
Original ShippingNot refundable.
Return ShippingCustomer responsibility.
TurbosDirect supplied the wrong item
Restocking FeeNo restocking fee.
Original ShippingRefundable if you choose a refund instead of replacement.
Return ShippingArranged or covered by TurbosDirect.
TurbosDirect confirmed the wrong fitment before fitting
Restocking FeeNo restocking fee where confirmed as our error.
Original ShippingRefundable if you choose a refund instead of replacement.
Return ShippingArranged or covered by TurbosDirect.
!
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. If a product is faulty, defective, incorrectly supplied or otherwise covered by consumer guarantees, we will handle the issue in line with our obligations under Australian Consumer Law.
Damaged, Defective or Incorrect Items
Please Inspect Your Order Before Fitting.
Please inspect your order as soon as it arrives. If the item appears damaged, defective, incorrect, missing parts, or not suitable based on the information confirmed, contact us immediately before fitting it.
Inspect First
Step 1
Contact Us
Send your order number, photos and a short explanation of the issue.
Step 2
We Review It
We will check the order, supplied item, product details and any fitment information provided.
Step 3
We Confirm the Path
Depending on the issue, we will confirm the next step: swap, replacement, return, refund, store credit or warranty assessment.
Fitted Items
Fitted Items Are Not Handled as Standard Returns.
Turbo parts must be checked before installation. Once fitted, the part has been exposed to installation, oil supply, intake, exhaust and operating conditions, so it cannot be treated as a standard resale return.
Important
If a Fitted Item Has a Suspected Fault
A fitted item with a suspected defect must be reviewed under the warranty assessment process. Labour, removal, installation, diagnostic costs, vehicle downtime and related workshop charges are not handled under this return policy.
Supplier Sourced Products
Melett, HELLA and Overseas Sourced Items.
These return and exchange principles also apply to supplier sourced and overseas sourced products, including selected Melett and HELLA items. Replacement, swap or exchange timing may be longer depending on stock availability and sourcing time.
Sourced Items
Urgent Orders
Need the Correct Part Quickly?
We understand that turbo parts are often needed urgently, especially when a vehicle is off the road or booked into a workshop. If you need a fast swap or urgent replacement, contact us directly and we will do our best to provide a practical solution based on stock availability and the situation.
Urgent
Non-Returnable Items
Items That May Not Be Eligible for Standard Return.
Some items cannot be accepted as standard returns, unless required under Australian Consumer Law or agreed by TurbosDirect after review.
Exceptions
01
Fitted Items
Fitted items cannot be returned as standard returns. Suspected faults must be handled through warranty assessment.
02
Used or Damaged Items
Items that have been used, damaged, modified, installed, contaminated or returned incomplete may not be eligible for return, swap or store credit.
03
Sale Items
Sale items are not eligible for change-of-mind returns unless required under Australian Consumer Law.
04
Gift Cards
Gift cards cannot be returned or refunded unless required by law.
Need to Request a Return, Swap or Report an Issue?
Contact us before returning any item. Include your order number, photos if available, and whether you are seeking a swap, store credit, refund or help confirming the correct replacement.
