Warranty Policy

At Turbosdirect, we are committed to providing quality products and customer satisfaction. All aftermarket turbochargers sold by Turbosdirect are covered by a 12-month warranty from the date of purchase. Under this warranty, Turbosdirect may, at its discretion, repair the product, replace it, or issue a refund.

You must contact us before returning any product so we can assess the issue and provide the appropriate solution. Products returned without prior approval will not be accepted.

Warranty Exclusions

This warranty will not apply in the following situations:

• The product has been damaged, lost, or destroyed through no fault of Turbosdirect.

• The product has been misused, abused, neglected, or operated under abnormal or improper conditions.

• The product has been installed or used contrary to Turbosdirect or manufacturer instructions
  (e.g. the turbo oil feed line is not inspected, cleaned, or replaced during installation).

• The product has been involved in an accident or external damage incident.

• The product has been damaged as a result of incorrect installation, modification, or repair
  (e.g. installation not performed by a qualified mechanic/workshop, or liquid gasket/sealant used on oil inlet/outlet).

Warranty Assessment

Once a warranty claim is lodged and the product has been returned to our turbo shop:

• Inspection will be completed within 1–2 business days of receiving the product.

• You will be notified of the assessment results via email or phone.

• If the warranty claim is rejected, the product can be returned to you upon request. Return shipping costs will apply but will not exceed the original shipping cost.

Important Notes

• Warranty applies only to the original purchaser and is non-transferable.

• Labour costs are not covered under this warranty, including costs related to removal, installation, diagnostics, or mechanical services.

• Warranty is void if proper installation and maintenance procedures are not followed at the time of installation.